Passenger rebooks flight at Airport after 4 hours on phone

Photo by: WDAY Radio Staff
Photo by: WDAY Radio Staff

(Denver, CO) -- An American Airlines passenger drove 45 minutes to Denver International Airport to rebook a flight after spending four wasted hours on the phone.

The Wall Street Journal reports Brian Driver needed to rebook his flight home after a business trip to Denver ended early. He told The Journal he first tried to switch his flight using American's mobile service and website but couldn't.

When he called customer service he was given a call-back time of eight hours. He called back the next morning and was on hold for three hours and 45 minutes. That's when he drove to the airport.

American told The Journal that weather and air traffic control issues were the reason for long hold times earlier this month.